Nicky C.

We bought a sideboard and was promised 3-4 week delivery date. This never came. Couldn't call the Preston store due to phone lines not accepting more messages and no staff to listen if you were able to leave a message. In short I had to go back to store 4 times to get a response and try and resolve my issues. Once it eventually arrived neArly two months later. This was delivered damaged and had to leave the item with us as not allowed to remove. Back to store more complaints. I was told I could get another one and this is now ordered. Weeks later no new sideboard and then told the staff member did not order it. Reassured again another now ordered. Weeks later again a message to say they are not making this again so it can be repaired or money back. Eventually I spoke to a lovely Jeanette who took my. Complaint seriously and was tecompensated for my issues. The sideboard was lovely so I wanted to keep it so it was then we'll repaired.
Jeanette was in close contact and my complaint was resolved very efficiently and professionally. 5 stars for this but one star for initial poor customer service. I must also mention whilst I was in store it was hard to differentiate between customers and staff. Some of the staff looked very scruffy and quite rude.