I ordered a handheld game console from them, the shipping wasn't free and i receive a defective product, return process wasn't complicated but i need to cover the postage again. So all in all i lost £12 for the 2 way shipping. But the Good thing is, it was clearly mentioned from the start that shipping and return shipping is shoulder by the buyer. So no problem at all
I'm a re-seller, i order from them, they offer good price and if you order in bulk atleast 10pcs they send it via DHL EXPRESS 3 business days delivery.