Nick T.

I am currently having the worst experience ever with KitchenAid's customer service department. The top rack of my dishwasher broke so I contacted them because it is covered under my limited warranty. They agreed to send one of their contracted service people out. Then all communication stopped. Any question I had leading up to the service appointment was ignored. Then the service person shows up to my house and tells me that KitchenAid didn't tell him exactly what was wrong with the dishwasher. Upon inspection he tells me that he needs to order the parts from another location and that it will take about a week upon which time I need to schedule another service appointment with him. All of this could have been avoided had KitcheAid relayed which part needed fixing and the parts could have been ordered ahead of time. I called out of work for nothing. And when I contacted customer service again after this happened, I was once again ignored. Stay away from any product sold by this company. They don't give a crap about their customers.