Nick R.

Ordered a pair of ray bans for as a Birthday gift for my daughter. After a week of waiting, I called customer service to find out the status of my order. The first time I called I was kept on hold for about 5 minutes as the recording said no one was available and to be patient. After five minutes of hearing this recording, the phone kept ringing and the recorded voice came on saying no one was available at the time and telling me to call back later. I called back and finally got a human on the phone. I told him I wanted to check the status of my order and gave him the order number. He asked me to wait a moment while he looked into it. I waited as he tried to find the order. He asked me again to be patient and wait. After about 4 minutes of his searching for my order, he told me that the item should have shipped already but than he changed it to the reason it didn't ship was because the item was on back order. I asked him why when I ordered the item from the site, it said it was in stock. He apologized and said that it was on back order. When I asked why I hadn't gotten an email telling me that, he apologized again and said I should have gotten one. I asked him when the sunglasses would be in and he said he didn't know - could be a few days or a few weeks. I told him that now I was stuck with no gift for my daughter and he suggested a different pair of glasses. I told him those were the only ones she wanted. I finally gave up and told him to cancel the order. I am now left with no glasses and no birthday gift for my daughter. Stay away from these people.