Similar to Mikal, I ordered 10,000 gold before reading this website, or doing any research (very stupid on my part). I read these reviews about 30 minutes after I placed the order, and started freaking the f*** out. I've never had such HORRIBLE customer service in my entire life. The phone number for their customer service doesn't even work, and the "LiveChat" off their website is a total waste of time. They tell you the same thing over and over again, "I've notified the workers, they will hurry" and more BS in between. About 2 days after I place the order and still no gold, or even any attempt to contact me, I filed a dispute with Moneybookers. Meanwhile this website continued to play the "run around" and totally ignore half the things I asked them. If you demand a refund, they will tell you "a manager needs to me in, try back tomorrow" (4 consecutive days I tried, and there was no manager, until I finally gave up. After about 4 more days of BS I finally got my money back. The only reason i received my money back was because the dispute with Moneybookers. I guess I got lucky. All these reviews I've read here are ALL SPOT ON.
DO NOT GIVE THIS WEBSITE YOUR MONEY, YOU WILL PROBABLY LOSE IT!