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Nick M.

Contributor Level

Total Points
81

1 Review by Nick

  • CheapOair

2/12/17

Terrible experience. Be very careful with what you book. 1 stop over is actually 2 stops. And be careful with the airport information. When you book a roundtrip flight, you don't land/depart from the same airport; I am not sure how that can be called a roundtrip? Terrible customer service, very dishonest and unprofessional. They want me to take up the issue with the airline. Why go through them when I should just call the airline. There is a reason why their site is called CheapOair.

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CustomerService C. – CheapOair Rep

Nick, in order to determine exactly what took place, we would need your booking number. But all the stops are actually included in all the flight details on the website, and also displayed on your confirmation. 1 stop isn't actually 2 stops, unless you booked a flight that had 2 stops, also departing and landing in different airports, it sounds like you booked nearby airports, and didn't realize this when you selected the flights. It is considered a round trip if you went in and out of the same city but at a nearby airport such as JFK vs LGA. You have upto 24 hours from the purchase date to call us with any issues regarding the flights, after that, the tickets are non refundable, and all change fees, and air fare cost to make the change will be applicable. Please reach out to us at sm@cheapoair.com with the booking number, and will see how best to resolve this.

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