I could write a novel about how bad this company is, but I'll keep it as short and simple as I can.
I originally ordered a sample box because I had a promo code that made it super cheap. I enjoyed the box and decided I wanted to subscribe. When looking at the options of going seasonally vs. getting an entire year's subscription, I chose the latter because of perks like saving a few bucks, getting priority selections on certain items and getting priority shipping. Big mistake.
First, they never notified me via email when it was time to choose items (even though they email incessantly about useless crap), so I had to figure this out on my own, which meant some of the choices were already gone. Not the end of the world, but still annoying.
Then, my box was supposedly "shipped", but seemed stalled without explanation for more than their usual time frame that they have listed CLEARLY on their website. To make matters worse, a friend of mine had just ordered her first box to try it out and she received her box before mine showed up. Keep in mind, she lives about 10 minutes away from me and wasn't a yearly subscriber, so her box shouldn't have been shipped before mine. I contacted customer service about this issue twice, only to receive auto-responses stating that, due to high email volume, it would take longer for a reply.
Finally fed up, I chose to try the "chat" on the FabFitFun website and spoke to an infuriating employee that I'm willing to be was actually just a bot because "he" used the same phrase 3 times during the conversation that was so grammatically incorrect, it was almost laughable. He also couldn't give me any straight information, even though I simply wanted to know why my friend had received her box and mine was sitting somewhere unknown for longer than it should.
At the end of that "conversation", he assured me that he would credit me $10 for my troubles to be used for a future add-on and that he would look into where my box was and email me details. I told him flat out I didn't believe him and he assured me that he "promised" to do so. Did I ever hear back from him? No. Did I receive a credit in my account? Also no. Did I ever get replies to my 2 emails? ALSO no.
I had over $100 in add-ons on that box and had trusted this company by spending almost $200 for the yearly subscription and basically, they treated me like I didn't matter. Once they have your money, they seem to stop caring about you as a customer. News flash, FabFitFun, without us PAYING customers, you don't have a business. So before you go callously tossing us aside and ignoring us, while simultaneously sending free boxes to celebrities and influencers left, right, and center, remember that that will only get you so far. These celebrities will become wise to your shady practices, your customers will stop spending money on your website and before you know it, you're going to be declaring bankruptcy.
After this year is up, I will DEFINITELY cancel my subscription and they will never see another dime of my money. Honestly, if you look for sales and shop at places like Marshalls, HomeGoods and TJMaxx, you'll find a lot of these products for a fraction of their retail price WITHOUT having to deal with this joke of a company.
Shame on them.