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1 Review by Nicki

Borderfree

Borderfree

7/3/17

I placed an online order a month ago at Target and they use Borderfree to ship to Canada. The estimated shipping speed was 10-15 business days. I received confirmation of the order and the items were expected to ship out in 5-6 business days, according to the email and that I would receive another email once they shipped. I waited. And waited. And waited. Finally, I called their customer service line today and spoke with a representative who told me that my items "got lost at the international hub" and that, since they got lost, they had no way of shipping them to me. Wait, what? First off, when was anyone planning to inform me of this? Second, is there REALLY no way to rectify this? Like, say, SEND A NEW SHIPMENT?? There was barely an apology and she didn't offer anything aside from giving me a refund which, frankly, should be expected if they're simply going to give up on sending me my package!

Bottom line, I would avoid shopping online anywhere that uses Borderfree. I love Target, but I will not be shopping online with them again.

Nicki Has Earned 4 Votes

Nicki M.'s review of Borderfree earned a Very Helpful vote
on 8/28/17
Nicki M.'s review of Borderfree earned a Very Helpful vote
on 7/26/17
Nicki M.'s review of Borderfree earned a Very Helpful vote
on 7/19/17
Nicki M.'s review of Borderfree earned a Very Helpful vote
on 7/9/17

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