It's a scam I waited 3 months for them to unlock my phone. After them telling me it's gonna be a few days. After emails and no respond. But there auto respond that your phone is difficult and it's gonna take 7-10 days this is 3 months later. And there Solution Is to send me to outside source over Seas that wants 140$. But you don't know the real price cause it's in euro. I've sent emails just asking for refunds and there's no respond they only want to take off the money for the outside source. It's been 3 months I had to buy a new phone. Who's gonna wait 3 months for there Phone to be unlock and than have an outside source for 140$ it's a scam don't fall for it. I'm gonna take the lost but I'm gonna worn ppl b4 using there service if you don't need a phone for 3 or months don't use them. You are wasting your time.