Every time I have ordered shirts from L. O. F. T., the service has been outstanding from my first order... to the last... even when I had some embroidery done a few shirts it was done in a much shorter time frame than I expected. I live on the west coast and have received orders within 3 business days... once... ordered on Friday and received on Monday... that is service! John is a great guy... even though I wish he would expand the line to Bicycle Shirts as well...