Nick C.

I want to warn people from using FamilyGoKarts.com. We have had a frustrating experience with them, as they don't seem to be a reputable business.

A quick summary:

We ordered an electric ATV (Sonora Model) for $470 on December 8th, 2018. This was to be a Christmas present for my children. Originally, it was to be delivered on Dec 20th, but the truck driver supposedly "forgot to put it on the truck", and so it wasn't delivered until Dec 27th. We charged up the battery, and then tested it out. It seemed to work fine for 20 minutes, but it then started lurching and not driving properly.

They had me test the battery, then determined that the controller was bad. They shipped me a new one, but it came in a larger box that necessary, with NO padding, and NO instructions. When I requested instructions, the technician basically said "just replace it". When I continued asking for instructions, he finally sent a 2-year old document that wasn't even for the model I had, and some of the controller's connectors were labeled in Chinese (which of course the document didn't cover.)

I finally decided to return the product, since we weren't getting anywhere, and at that point the owner said I was responsible for return shipping. When I called Saia for a quote, they said it would be $674! To return it to Texas was $383 (where the unit originally shipped from). After complaining, the owner mentioned he had a discount with Saia, for "only" $199, and that due to their generous nature, they would waive the $169 "restocking fee".

So, if you want to take a chance and order from them, and it gets damaged in shipping or stops working immediately, you will be on the hook for at least $199, and maybe another $169 if they don't feel particularly generous that day. So you could be out $368 of your $470 purchase. We are going to file complaints with the BBB and dispute the charge with our credit card company.