Nick A.

I purchased wheel's and tires from CarID and decided I wanted to cancel my order (had not shipped yet). I was told that my order can not be cancelled despite it not reflecting that anywhere on the product page or during the checkout process. On the wheel page, it says they can be returned before the tires have been mounted.

I next asked if I could instead make a change to my order. I wanted to see about buying different (more expensive) tires. They told me that in order to do that, they would charge me a 10% restocking fee for tires that have not even shipped. Additionally, I looked everywhere on their site and could not see any mention of a restocking fee for cancelled orders or for returned orders. They are very unfriendly and dishonest. Stay far away from this vendor. They claim quick and easy returns, yet I couldnt even make a change to an order that hasnt even shipped.

Finally, they advertised my purchase as being in stock and shipped within 48 hours. When I spoke to them, They were still waiting for my purchase to arrive to them 4 days later.