nicholem158

Nichole M.

Contributor Level

Total Points
80

1 Review by Nichole

5/26/22

I purchased a Grub Hub digital gift card for a friend in another state who had recently had surgery. When they tried to use the gift card, it would not allow the card to be used. After each of us calling (being told by the "customer service" reps that they had to talk to the other) and spending hours on the phone, being re-routed innumerable times and given the run around, we were told the card had been fraudulently used AND Grub Hub would not issue a refund. This business is a SCAM and I warn anyone that uses them that their money, time and sanity is at risk! At best, the customer service is a JOKE as it is just people answering the phone, reading from a script and routing people endlessly till they give up. Hopefully my lost $100 will not be for nothing and this will warn people away from this company and eventually they'll have to go out of "business"…

Tip for consumers:
Never order gift cards from Grub Hub. Ever.

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