Bought a Jim Shore figurine from HomeBello! The item came in great condition, however due to my mail carrier they damaged the original box of the item. I was disappointed with this, but accidents do happen. I contacted HomeBello and they took this into consideration and gave me a partial refund due to the damaged box! Even though this happened and not HomeBellos fault at all they made the situation better. Because of that I will continue to support them! The customer service is great and response time (emailing) is very fast! I would recommend them to anyone looking to purchase anything they sell!