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Nicholas R.

Contributor Level

Total Points
80

1 Review by Nicholas

  • TeePublic

8/12/20

What is with this company! I tried ordering t-shirts and the website just bombs out when trying to pay with Paypal. Ordering and mailing costs are all screwed up and keeps on trying to get me to put in credit card number. I have a paypal account with money to make purchases from websites like this. Got an automated reply from customer services and that was it, Now have read reviews and seeing all the problems customers have will go elsewhere. Its a shame that the artists are let down by bad website and Teepublic team.
Two weeks later. So I will update my previous review. Just could not get Paypal to work on this site. Customer Services could only manage one email per day. I am on UK time, not sure where they are. After three days of emails Customer Services manually input my order after I sent them many details. They then sent me a direct Paypal payment link confirmed my order and Yay! In pretty quick time I got the T-Shirts. I only persevered because it was my daughters birthday present. Nice T-Shirts. Helpful Customer services in the end.

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TeePublic R. – TeePublic Rep

Hi Nicholas,

This is Stephen from TeePublic. I'm sorry you're having issues with our checkout. I would suggest using a computer with either Chrome or Firefox if you aren't already. Please clear your cache, and make sure all checkout fields are completed before placing the order.

If you are still having problems, please send a screenshot of your checkout page as an attachment to teepublic.com/contact and we can take a look for you! We will do what we can to assist.

Take care,
Stephen
TeePublic Customer Service

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