I purchased 4 rancho shocks from them on 2/23/10 and received the first two shocks (not even boxed together) about 2/28/10 and they were the wrong shocks. So I called up the 800 number and spoke with Michelle and she told me she would put in the return request for me and that I needed to send them back with the return number. (No problem, things happen right?) Wrong I didn't hear anything for almost a week, so I called back and got someone different, she said you have to fill out the form online and that they couldn't do anything till I did that. So I did that and waited another day, then sent the wrong shocks back with original invoice return sticker on it. I waited almost another week and still hadn't heard from them. I emailed them and told them i had sent them the wrong shocks back and that they should have received the wrong ones back by now. I got a reply finally that said they couldn't find them, where did i send them to? (are you kidding me its their own printed return sticker, where the hell else would it go?). Baffled and also at work I had my Wife call and see what was going on and Mr. Foley their returns manager who was very rude and ill manored toward my wife told us to get a refund we would be charged a restocking fee of 20%! I didn't get the order wrong and I sure can't use the wrong shocks, but I need to pay to restock their mistake? I wouldn't think so, I have reported them to BBB and other state agencies. Its been 12 business days since I originally ordered my parts, and guess what: STILL NO PARTS AND STILL NO REFUND. If you are planning to buy anything from these guys I would just shop at another place and save yourself the headache of being pushed around, getting the wrong parts, having them treat your loved ones like crap, take your money and still not provide you with the product that you paid for charge you to make their mistake right? All I can Say Is RIPOFF CENTRAL!