Nicholas C.

Received offer of £270 online for an almost new phone in perfect condition. Once they received the phone, was offered £200 because they had found 'deep scratches' which - when we requested a photograph - they said wouldn't show up on a camera?! We refused the offer and asked them to reassess. When we ran back we were told that this hadn't been actioned and instead they would pay us £200 because according to them, we hadn't been in touch for 5 days and therefore their policy us to pay the first offer. In summary: poor customer service, inaccurate assessment of phone and clearly they'll do what they can to make money! We certainly won't recommend them to anyone.