Nichola M.

I purchased a high end pair of shoes at $945 and paid an extra $25 for overnight shipping. Despite their website saying they ship internationally, they do not ship to the UK so I had to have them shipped using myus.com and then have them forwarded to me in the UK. Anyway, my item sat there for 2 full days saying it was processing before I made contact to find out what was happening. They said there is a review process for an international customer, fair enough but not mention of this at the time of purchasing and no mention of it in my conformation email or in my order status and I couldn't find anything about it on their website either. In the end, it took them 5 full days for them to phone my bank to confirm and then they were despatched and took a day or 2 to arrive. I received my item, they had a small scratch on the right shoe at the toe box and they were too small so I sent them back. It's now been 5 days since they received my order back (according to the tracking) and I haven't even received any acknowledgement that they have received them. I called heir customer service department and apparently they have been received but I have no idea how long it's going to take to get my refund. Their communication is extremely poor and their whole process is extremely slow. I doubt I will ever use them again for online shopping.