When I originally researched this company, there was a mixture of bad and good reviews. Because of their promptness in answering our questions in the chat window and providing information, we thought we would give them the benefit of the doubt. Please note this company is also Logobench and the Design Avenue and they are not based in the United States.
It began in the chat with Richard. He gave us a breakdown of how much it would cost to design a logo and the turnaround time. He quoted us the following, "Professional Logo package: $119,8 Original Logo Concepts 4 Dedicated Logo Designer (Industry Specific) Unlimited Revisions Stationery Design (Business Card, Letterhead, Envelope) Email Signature Design With Grey Scale Format Free Icon Design Formats: JPEG, PSD, EPS, AI, PNG, TIFF, SVG." So we decided we would go along with this package. At that time, I asked him to assure us that there would not be any further cost associated with his package. He assured us that there would not be any further fees. So, we agreed to the project.
The next day, Henry, a project manager reached out to us to go over the project. At this time, I asked him about not having any more fees beyond the $119. He transferred me to the "legal" department where they went around and around about purchasing copyright and a trademark. During this conversation, we were told that the copyright and trademark cost would be priced according to your state residence, but again we were told that these are optional for purchase. We told legal at that time we were not interested in purchasing anything extra.
On October 22,2020, we finalized a design that we were satisfied with and asked for the files. I again was transferred back to the "legal" department and was told that it was mandatory for us to purchase the copyright, an extra $399.00 to get the files. I HIT THE ROOF! After two individuals telling me that it would not cost us anything extra, they tell us that it would be an extra $399.00 for the copyright and $599.00 for the trademark. After back and forth on the phone and speaking with a manager by the name of Devin Stoll, it was agreed they would give us the copyright and trademark, including free business cards, stationery, and tee-shirts for our inconvenience for $399.00. After much deliberation, we decided to go ahead with the deal. Once we agreed on the extra $399.00, they sent me a file with five things in the folder, with one being the illustrator file. There were files resized for the different social media platforms, there were no resized files to fit merchandise, just the original file. Again, I had to go back to the company and explain, when I purchased a logo via WIX.com, they gave me all the sizes needed for the different platforms needed for starting up a new business. It was another week before we got all the resized files to accommodate our needs. In addition, we still had to tweak the logo in order for it to fit on Facebook and Instagram.
On October 29,2020, we approved the look for the business cards, stationery, and tee-shirts, which tee-shirts sizes were given at this time. After two weeks, on November 11,2020, I emailed Henry to get an ETA on the materials that were ordered and the copyright and trademark information. On November 13,2020, Henry finally responded with the copyright information and said that he would email me a tracking number for the materials. On, November 19,2020, after I emailed him, again, asking for an ETA, he gave me two tracking numbers and the copyright serial number. I still have not received the trademark information. Today, November 23,2020, I received two packages of only business cards, and they are the wrong business cards.
In the afternoon on Thanksgiving Day, November 27,2020, Devin Stall from First Design Crew contacted me regarding the dispute. After I explained to him, again, why I'm disputing the charge and urged him to read the emails between the project manager, Henry Nicholles, and I, he became irate and said, "I saw your video on YouTube and this is why I do not do business with black people." From that moment on, I told him there was no need to talk any further and hung up. Then he called back, and my mother spoke with him about being disrespectful and racist. Then Devin Stall said, "black people are no good." Before we hung up again, I did warn him that I would be contacting my family attorney to report the company for discrimination and he told, "do you even have the money for a lawyer." I hung up and contacted my credit card company about his comments. On December 2,2020, I was contacted again by this company with them leaving a voicemail on my cell phone calling me a n!@@#r.
After further research, we found that this company is not in California. This company is working from India, hence, why we could not locate their California Business Registry in the state's business database. We also found that this company has changed its name several times once they are found to be frauds. I have disputed both charges with my credit card and company please save yourself the headache and stress and do not conduct business with this company.