N H.

I ordered Cougar White A-7 envelopes for my wedding invitations but had to return them because the paper wasn't opaque enough and didn't fit my envelope liners. The edge of the flap looked as if it was not cut with a sharp enough blade and wasn't straight nor smooth. I emailed for a return, which they granted, but a month has passed and they claim they didn't not receive my items, and I have not received a refund. They have not returned my emails or phone call where I have asked that they confirm the shipping address given to me. Of course I cannot locate my tracking number from Canada Post, which is my own stupid fault, but that is no justification for their poor service or product.