Nghiem P.

Don't ever order from Carter's. 5 days now and my order hasn't shipped yet. Tried sending them a message from their website, no reply. Tried the chat option, no agent available. Tried the calling them, being place on hold for over 30 minutes. Got tired and hung up. Sent them an email. No reply! Never ever again will I order from this company.

The design and thoughts behind this baby food maker was great and looks very convenient and we bought this to prepare food for our son, but after 6 months of use, we realized how poorly designed it was and how bad the quality was too. The chopping blade piece would not hold still in the socket and a few times, it few out and scratched the bowl. And just a few days ago, during a blending session, 1 blade broke and came off. We stopped the machine as soon as we felt something went wrong and found the broken blade inside the food we were preparing.
Another not well thought design is the bowl itself. There's a part of the bowl that is designed to let steam and juice escape, but that part cannot be cleaned inside. There's only a tiny hole to let water in to rinse, but impossible to scrub and really clean the residue inside and with time, it becomes dirty and as much as we try to rinse it with soap, I'm sure there's a lot of bacteria that is form there.

The Hamilton Beach customer service was similar to the product. We thought they were helpful in the beginning, but only to be deceived in the end. Even though the product was still under warranty, they finally decided not to send free replacement parts and told us we need to buy them. Even though we bought it from a USA merchant, because we use the product outside of the USA, they void the warranty.

For the past month I was in the market for an engagement ring and I was very serious in buying one as I will propose this coming August. I contacted 3 Zoara customer service agents through their online chat concerning loose diamonds. It's been over a week and 2 of them never followed up. The one that did simply sent me automated emails without any info concerning my requests. I had to recontacted them, but no progress has been made. During that time I also contacted other online retailers and they were very prompt with their replies and helping me make an educated choice as most of you must know choosing a diamond can become quite overwhelming. They sent me 10x pictures of different diamonds, back and forth emails, phone calls, follow ups and helping me narrowing my choices. When I finally chose the retailer I wanted to do business with, they helped me into creating the perfect custom settings to go with my diamond. A very pleasant shopping experience. But here at Zoara, I only requested a 10x picture of 1 single diamond and they have yet to send me anything, nor did they do any real follow up. When I asked one of their agent a 10x picture, she thought I wanted 10 pictures of the same diamond hahaha lol. Seriously? During that time I was able to choose the right diamond for me, create my custom setting and place the order with a competitor. Zoara is a real joke. Shame on you! Makes me wonder if their diamonds are legitimate since they can't even provide a single picture. Buyers beware!