N G.

Where do l start? Had booked a flight for me and my wife to Hong Kong with Cathay Pacific and due to the troubles there l asked how much would it cost to cancel. Dreamworld said it would cost me £165gbp per person. That didnt sound right and l said that their t&cs only mention 15% charge of the total which would have been £107. I asked how did they come up with that figure and l never got a honest answer.
So l rang Cathay Pacific and asked them what the cost would be and they said it was Dreamworld who would set their charge.
So after plenty of emails without a perfect answer l rang Cathay Pacific again and asked them if l was booked on a flight on my dates given and they said l hadnt.
My suspicions got better, so l asked the airline if the flight number l was booked on was flying out that day and they said no, there is no flight with that number.
So basically l was booked on a flight that didnt exsist.
I notified my bank and contacted Dreamworld Travel again. They rang me back and they said that there must have been a computer glitch when l booked ( a load of bull) l
I was then told that l will be getting a full refund for their error.
If l hadnt of been diligent l could habe paid the £330 cancellation fee for a flight that didnt exsist or l could have waited until my e ticket turned up 10 days before the flight which wouldn't have been any use as there was no such flight on that day.
So all l can say is stay well away from DreamWorld Travel as they cannot be trusted 100%