N F.

I bought a sofa cover from the company. Having looked at the measurement, ordered it, arrived, fitted it with no instructions. Having fitted it, noticed the rip on the seating area as well as on the edges. We didnt manage to figure out why the seating area was floating. Emailed the company about the rip and how to fit the seating area. We never received an answer as to how we can fit the sofa properly. The only email we received was you have fitted it to to a wrong sofa and you have ripped it by overstretching it eventhough our sofa measurement was 157cm against the cover which should accommodate up to 210cm. Although the company has got a london number, the company is not located in London I suspect, as nobody spoke English when I called them. I would advice against giving the company any business as anything goes wrong, the fault is on the customers. The company didn't provide any further explanations to my enquiries. I am disappointed with how the company dealt with my issues. I hope nobody else will have to deal with the same issues.