Neve H.

I tried to extend my trip for 2 extra weeks because of family issues. About 3 weeks after I put in the request I get a call saying that this request is impossible so I found a cheap plane ticket on Expedia instead and just left the ticket alone. About a month later I got a call saying they are charging me an extra 200 dollars for the flight change, I told them to leave the ticket as it was (as they were trying to charge me 50 dollars to cancel the ticket with no refund or flight credit). The man was very confused on the other end but said that they were not going to charge me extra. Within two hours of the phone call, I got an email saying They had charged an extra $400 American for a change of flight which would take 20 hours (originally a 4-hour plane ride) and that wouldn't even take me home.On top of this, it wasn't even my name on the ticket. I called again and told them to cancel that flight and leave my original plane ticket. They are now telling me I canceled the flight 3 weeks ago (which never happened) and are charging me the $50. These are the dumbest people in the world, I mean the stupidity is astounding and the customers end up having to pay unnecessary fees because of it.
If you are looking for competency or any flexibility, go somewhere else.