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Nero V.

1 Level 1 Contributor
  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Shopping

Member since May 2015

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    511

Review Distribution

2 Reviews by Nero

9/7/15

I just suggest you to use another crowd-funding platform for your crowd-funding camping, I had a bad experience and spent a lot of money on advertise the project (to advertise travelstarter itself at this point) donation were coming, people where pledging but at the end of the camping was all a fake, I asked if was OK to keep spend money on Ad and they said that everything was OK, bull$#*!, I end up with a lot of material to pay and no money for paying it stay away friom them.

5/7/15

And here we go, now I show you the indecent customer service of booking.com by posting some emails... I REQUEST INFORMATION ABOUT A NON SHOW AND ABOUT A REVIEW THAT i GET FROM A BOOKING THAT i DECLARED NON SHOW and this is what they respond... 13 hours after my contact...

'Dear XXXXX,

Thank you for working with Booking.com.
We are writing to you regarding our mutual guest XXXX with reservation number XXXX, check-in date 2015-05-05, and check-out date 2015-05-09.
Could you please kindly inform the booking number which is no show, but guest give you a review?
Please kindly note that reservations from booking.com can mark no show after 12:00P. M of the arrival date.
There are 2 ways to minimize your loss:
Option 1, we make a setting in our shared system, require guest provide credit card information for the booking. If guest is no show, you can charge guest credit card.
If you can't charge credit card, you may refer to option2:
Option 2, you can specify on hotel brochure that "guest should pay prior to arrival and guest will be reached within 24 hours after the booking, hotel will send email to guest for prepayment."
If you need any support please don't hesitate to call us at any time.
Booking.com customer service phone number in Thailand is: 02 78 73 013, you may request to have a Italian speaker.
Thank you for your cooperation.
Kind regards'

THEN I DECIDE TO KEEP GOING AND ANSWER THEM WITH THIS EMAIL

"The booking number not shown is XXXX I got already a email from you was sayng I have to pay the commission about this booking and it's not a problem for me, I'm not soon of 50 Baht, the problem for me is the review of this customer, because she did not check in, they arrived here at 9:00 AM and pretend to check in when my check in time is after 1 PM, I was working in a room and they asked me the wi-fi password, I gave them and they booked another hotel and also asked me the phone to call the Hotel for a free pick up, of course I said no and I ask them to pay the first night as the cancellation rules but they refuse, so I kept going on with my job and ignored them, they left and I forgot to mark as non show the booking, I realize that I did forgot when I saw the review... I cancelled the booking but I immediately get this email form you customer service that was saying that the guest has contact you to confirm she did checked in...

Anyway I'll use your service until the end of the low season and if you don't start to work in the right way and I mean you get paid by customer and you pay me and keep your commissions, there is no chance at all that I'll work with you during the high season... I wondering what I pay you for if the booking are not guarantee...

Best regards. XXXX'

AFTER ANOTHER 15 HOURS I GET THIS REPLY, PLEASE DON'T DIE LAUGHING...

'Dear XXXX,
Thank you for working with Booking.com.
We are writing to you regarding our mutual guest XXXX with reservation number XXXX, check-in date 2015-05-05, and check-out date 2015-05-09.
Firstly, we did not see any review left by this guest.
Secondly, we have advised you to make a set up to minimize your loss:
Option 1, we make a setting in our shared system, require guest provide credit card information for the booking. If guest is no show, you can charge guest credit card.
Option 2, you can specify on hotel brochure that "guest should pay prior to arrival and guest will be reached within 24 hours after the booking, hotel will send email to guest for prepayment."
However, we understand that your hotel only accept cash, therefore, option 2 will be a good choice. Please noted that as your hotel do not take credit card, there is a high chance that guest could make booking without turn up. As a business partner, we hope that you could maximize your profit by a well operation.
Thirdly, as the booking has been cancel, we did not charge any commission.
We hope above information could helps you understand better.
Thank you for your cooperation.

Kind regards,'

NOW YOU TELL ME IF THIS CAN BE CALLED CUSTOMER SERVICE OR BUNCH OF IDIOTS...

Tip for consumers:
USE AGODA! ESPECIALLY IF YOU ARE AN HOTEL OWNER!

Service
Value
Quality

Nero Has Earned 4 Votes

Nero V.'s review of Booking.com earned 4 Very Helpful votes

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