Member since February 2019
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Bought 2 bikes - first was no issues at all, second had some speed bumps but bikesdirect.com came through.
I bought a Motobecane Fantom Cross Uno about 10 years. I had absolutely no issues with that bike and I assembled it on my own. It was an amazing bike that I rode from the end of high school through college and graduate school. Unfortunately it was stolen so I needed a new bike this year.
I bought a Motobecane Gravel X2 two weeks ago. One came with a large dent on the frame. Larry offered a discount but I chose to return the bike under warranty. Second bike came with a bent fork end. Larry again came through and mailed a new fork and even helped reimburse the cost of installation at a local bike shop. Overall the process was frustrating at times but Larry from bikesdirect was always quick to respond, helpful, and resolved the problem. I would suggest them to have fork covers on all their bikes because it seems like a common source of damage in shipping based on many forums I read. I am very happy with my new bike and the value you get at this site is unparalleled.
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