Nell J.

Attempted to Book Flight & Accomadation Package. Upon Confirming Booking a Red Alert Displayed saying 'Card Details Incorrect' Checked to confirm my bank balance and 2x Authorisations had been deducted amounting to ~$1500. Package cost was ~$1200.
NO Receipt, Booking Confirmation or Itinerary was ever sent to my email. My Travelocity Account displayed 'No Planned Trips. To request cancellation and refund Customer Support requires itinerary number (which I never received! Many hours, web searches later I found cancellation contact emails for Travelocity. Contacted my bank to dispute and have authorisations cancelled/refunded. Day later I received an email from Travelocity to say my booking had been already cancelled and authorisation would be cancelled in ~7days or to contact them again. I now need a holiday to get over booking a holiday with Travelocity.