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Nella W.

Contributor Level

Total Points
81

1 Review by Nella

  • New Seed Media

6/27/19

Where do I begin... At first, it was exciting watching our followers grow on Instagram, I mean it was like 152 followers in a few days, we did that for a few months until we reached about 920 something, we couldn't afford it anymore, so we canceled our account but were still charged for the month of June, so we let them know that it was ok, that we will continue our service until the end of June, well to our surprise, our account stopped COLD TURKEY, no more followers, in fact, we were being unfollowed in a very fast rate. And we also could not follow anyone. It was very frustrating.

We contacted them, and they said it was because our account was paused because we had reached a max amount fo ******* follows, which is NOT true. Ugh, to say the least, it has been a back and forth, and I feel we are being taken advantage of, and they want to get paid for something they did not work for.

SOOOOO beware when you cancel your account.

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Jessica P. – New Seed Media Rep

Hi Nella we apologize as there appears to be confusion due to our explanation. The reason your account had this problem is Instagram changed their system limits and then applied them retroactively which put some accounts over the new cap. Our system has now been restored however your satisfaction is the most important thing if you'd like to contact us at customerservice@newseedmedia.com we will gladly provide you a free month or refund your last payment.

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