Nelia A.

TERRIBELE service and more terrible customer support. Their people don't do their jobs at all. They ignore, block, dont answer questions, and even if you are lucky to get a reply - you will get a standart phrase that dont give you any info. They dont know how to do authentication of designer items, dont even communicate.
As a Seller I would NEVER recommend working with this marketplace. They make you pay money to get your item back through the wire transfer (not PayPal or other NORMAL way of payment). For already a second month I can not get back 4 of my items with total cost for over 1k (!) (even though I had to pay $98(!) for wire transfer for 4 returns).
I sent several emails starting from September 8,2021 to get my items back - received no response.
Somehow through online chat got 2 items back. Regarding other 2 items - nothing.
That is THE WORST platform I worked with and can not wait to get my returns back and END this one way communication with Vestiaire Collective.
Again, NEVER WORK with this marketplace.

Terrible service! Very DISAPPOINTED! DO NOT RECOMMEND! Tradesy suspended my seller's account after I changed my account's address to Brooklyn. This looks like DISCRIMINATION to me. They did not provide me with any explanation. Trust team (Brandon H.) ignores my messages and does not reply. When you call customer support, they tell they can not help you. When I sent message to Tradesy on FB, I was told that somebody will get in touch with me within 2 days, however, that NEVER HAPPENED. I sell original items and wanted to solve this problem, but instead I'm just being IGNORED.

I created a memorial page at forevermissed website for my deceased friend. It's a great place to remember her - leave stories, upload photos and videos.
Thanks for offering this affordable, but so important service supporting those who have lost, and who grieve.