I am a frequently fly for business around the world and normally just deal with the airline direct. However, I was not prepared to pay the ridiculous business class flight cost United wanted, so decided to try a consolidator. I read reviews and was very skeptical but I went through the motions as a comparison. I had a specific date, time period and route I wanted to fly. Ariel was extremely patient and consistently provided various options. I agreed on what I thought was the ideal route and timing. The result was a saving of $3100.