Neil E.

I upconverted 10 blu rays to be digital copies as part of promotion from VUDU. They charge $2 to convert a blu ray and $5 to convert a DVD. I converted my Matrix blu ray and I was charged $5. I contacted their customer support to ask for a $3 credit. They just kept asking me questions and never resolved my issue. First they wanted a picture of the blu ray case. Then, they wanted a picture of the blu ray disc itself. Which I think is crazy because they never ask for a disc for the other 9 I converted. It's like they thought I was lying. Plus, their customer support feature on their website and mobile is not responsive to a phone. I could not upload a picture from my phone, I had to login to my desktop. And from their website I was having problems pulling up support from my desktop. I was tired of jumping through hoops for $3. I won't be using their up convert feature again. Just a waste of time. I will stop buying my movies from them as well.