Neil d.

PLEASE AVOID THIS COMPANY! Having had a problem with a boiler i rang Rightio who told me they could send someone out before 5pm. They informed me they needed a card to which no money would be taken from it but was merely to book the appointment so i gave them my credit card number. After work was completed i was sent an email to pay which i did straight away (£156) few days later i saw they had took the same payment off my credit card! I rang straight away to which all i got was "ok we need to look into it" heard nothing more for a few days so rang again and again told someone would ring me back... NO ONE RINGS YOU BACK! We are now into double figures the amount of times iv had to ring this company to try and recover the money they took without authorisation. Have rang again this week to be told it can take 28days... sorry that aint good enough. It didt take 28days to take it out my account. The problem i have now is also this has took my credit card over its limit so put me in default which will inccur charges it has also had a negative impact on my credit score which i have told them this, to which they replied they want proof. They say it takes upto' 28days but the money was taken from my account on 28th June... were in Aug tmmrw and i am still chasing it up, ringing trying to recover my money. Wish i had rang another company now. Please dont make same mistake i did.

N daniels
Ref: *******