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The Care.com scam is what is termed a "continuity campaign" in industry parlance. What they do is set up a carefully structured system wherein you're billed without notification. Their entire model rests on "breakage" where they actually plan for you to forget about the subscription. For example, try to find a way to receive a bill or payment email when they ding your credit card. You won't. That would screw up their revenue model. They'll make a big show of customer support, etc. but anyone who's found hundreds of dollars in ghost charges on their account can attest: their customer care is a joke. They don't care. Their business is not finding care for people in need, or linking providers to those who need it. Their business is billing your credit card as quietly and infrequently as possible. Disgusting.
Neil B.'s review of Care.com earned 40 Very Helpful votes
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Quite happy to take your membership and even after you cancel still take it. Don't respond to...
Hello Neil,
I apologize if you had a negative experience with us. Our auto-renewal feature offers our members an easy way to continue to enjoy our services without interruption. We openly disclose this feature before a member subscribes and grant the ability for members to cancel their subscription and to set up email reminders before their next billing date.
We always suggest our members to take advantage of these features and will continue find new ways to make the experience more positive for everyone. Many thanks for the comment and the feedback!