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I placed my orders on May 9. Three days later (May 12), they sent me an email to inform me that the courier (XDE Logistics) has already picked up the packages and are ready for shipment (they even gave me the tracking numbers from XDE).
May 14, they sent another email telling me to prepare cash (mode of payment is COD) as one of the packages is for delivery within 24 hours.
I waited the whole day, no package arrived. I contacted Lazada's customer service. What they did was to track my package (I told them I know my package is still with the courier) and they told me what I already know. They said the time period of delivery is until May 20.
But hey, you sent an email telling me to wait within 24 hours! Lazada considered the issue resolved. Imagine that?
Today is May 16. Both package are still sitting at XDE warehouse (I constantly check/track the status at XDE's website). I can't leave the house because the package might come anytime.
Are they waiting to deliver it until the 20th? I've read a lot of negative reviews from people who have the same experience. Some of them has been told to wait and are still awaiting for their packages for a month!
Should I wait that long and tolerate their poor service? Or should I just file a complaint at DTI? Haha
Nei C.'s review of Lazada earned a Very Helpful vote
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hello, Nei. We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!