Neha T.

I struggled with my order with them, and my suspicion is more with the team - quality officer, all employees involved - may be not promoted or given increment BUT as a whole its AJIO which has become garbage as a brand.

I placed an order for Marc Lorie black heels, and what I received after much delay was a pair of crop tops. (i even asked them to check with their quality officer - the weight of what was sent to me and the courier weight as then it would be evident they sent me garbage).

I called the customer care and the agent asked me to create a return. Once the return was taken I received a mail stating the product did not belong to Ajio and was sent back, despite me raising that it was the same product that was sent. I again called back and this time the agent asked me to create a return again, and I did. So once I received the product I again sent it back. Again received the mail which said its not their product.

THIS HAPPENED AT LEAST 3 TIMES WHEN I FINALLY GAVE UP AS THEY HAVE NO SHAME.

No one is serious in Ajio and they are just making a fool out of customers. Neither they gave me a resolution nor gave me the refund.

Order ID is FN*******985
Product- Chunky Heels with Braided Strap

Worst online experience ever. Pathetic customer service. Worst stuff. May be getting it from china n selling the crap in uae market and making a fool out of ppl.