Neeta M.

I had only had my phone for 4 months when my headphones weren't working properly. The shop I bought it from said I had to send them to Sony for repair. I contacted Sony and advised by email to send proof of delivery, covering letter explaining the problem and IMEI number. All of which I sent with the headphones.
When I heard nothing about a month later, I was given various phone numbers to contact and when I eventually got the right number they could not locate my headphones yet they were signed for. I then had to send all the information to them again electronically and even then they could not locate them. Eventually after 4 months of speaking to what seemed like a thousand complaints managers I eventually received a pair of headphones.
I wrote a letter of complaint asking for an explanation as to why it took so long to return a pair of headphones that cost less than £5 on Amazon and delivered within 5 days from Amazon. To date they have not committed anything in writing and have said that the headphones took 4 months to be available in stock.
I will never use Sony again for anything in case anything goes wrong.

I ordered a poster to be delivered to my son's friend for his 21st birthday. I live in Manchester and my son is at university in Cardiff.
I paid £7.99 for express delivery so that he would get the poster in time as I couldn't be there for an important milestone in his life and the poster was my way of being there on the day.
I receive a text and email on the Monday to say my parcel will be delivered on Tuesday so I make arrangements as his friend is in all day only to receive another text on the Tuesday morning to say there's been an issue and it will be delivered on Wednesday. I think fine as his birthday is on Wednesday. I requested for the parcel to be delivered after 12.30pm as his friend will be at uni in the morning. The jobs worth cannot guarantee the delivery time and will not do anything and cancels the order without confirmation with myself. I then eventually get a manager to speak to me after numerous calls who assures me it will be delivered after 12.30pm.
Needless to say I think I've saved the day only to find DPD have delivered in the morning and not only that they have returned my parcel to Photobox. Once I realised they had delivered in the morning I called numerous times leaving messages to speak to a manager but got no return call. Eventually I happen to get hold of the manager I spoke to the day before as she happened to pick up my call. I couldn't continue the conversation as it had upset me so much that I asked for her or someone to call me back the following day.
Once again no phone call came and I had to phone again on Thursday morning. By this time they had already ruined the surprise for my son on the most important day and I was already wound up and upset. No manager called me but they assured me the poster would be re-printed and sent out again on express delivery.
It was the following Monday when someone eventually called me. I was assured it was investigated but all I got was excuses.
Giving me a refund and re-printing and sending the poster out again was no compensation for the heartache that Photobox caused me by not delivering on time. The moment of my son receiving it on time and the pleasure I would have got seeing his face and hearing the excitement on his face when he opened it were all gone and I will never get that back. For an organisation that is in a business where they created lasting memories for people, the service and lack of understanding was appalling. Photobox left me with the worst memories of my son's 21st birthday and I can never get back the day.
No matter how hard I tried to explain what this meant to me all I got quoted by the staff and management there was that there was nothing they could do and that DPD had 1-3 days to deliver and their policies.
I will never use Photobox again and I would seriously urge others not to use them in the future. There is no amount of compensation that will pay for the upset that I felt that day. There are things that management could have done to make sure my son received the poster in time but they didn't want to do anything yet they managed to re-print and deliver in one day when it was too late.