We’re in this together! Stay safe with our COVID-19 guide

View
×

Ned G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since February 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    28

Review Distribution

1 Review by Ned

2/12/21
Verified purchase

I received a penalty charge notice. I requested transfer of liability so I could could challenge it. Once liability had been transferred, Zipcar paid the PCN anyway and took the money out of my account. They are denying the liability was transferred even though I sent them a copy of the letter confirming the transfer from the council. Every time I have contacted the department that deals with PCNs (which you can only do via email) I get the same copy and paste response saying the council refused to transfer liability. I have called Zipcar and requested to speak to someone twice but no one has called me back. I have been a customer for nearly 10 years (shortly after they launched in London) and have spent thousands of pounds with Zipcar over the years. I am disgusted with they way they treat their customers

Service
Value
Quality

Ned hasn’t received any votes.

Ned hasn’t received any thanks yous.

Ned doesn’t have any fans yet.

Ned isn’t following anybody yet.

Similar Reviewers on Sitejabber

bryane147
6/2/21

I recently took a trip to an Oregon recreational area. I rented A Zipcar in Portland and drove...

jacquesj22
5/18/21

This service is very disgusting. The vehicles are not kept up or cleaned. The customer service is...