Ned G.

I received a penalty charge notice. I requested transfer of liability so I could could challenge it. Once liability had been transferred, Zipcar paid the PCN anyway and took the money out of my account. They are denying the liability was transferred even though I sent them a copy of the letter confirming the transfer from the council. Every time I have contacted the department that deals with PCNs (which you can only do via email) I get the same copy and paste response saying the council refused to transfer liability. I have called Zipcar and requested to speak to someone twice but no one has called me back. I have been a customer for nearly 10 years (shortly after they launched in London) and have spent thousands of pounds with Zipcar over the years. I am disgusted with they way they treat their customers