Booked flights January 2020 to travel July 2020. I get covid has caused chaos, but this company are sharks. The airlines for part of the journey made immediate contact upon being changed/ cancelled, but this shower are blaming the reputable airline for delay in refunding almost £2,000. Friends have lost their jobs and need the refund to survive, yet over 12 months since booked, and six months since we should have travelled, no communication let alone refund. DO NOT USE THIS DREADFUL, RUDE company. If I could give a minus score, I would.