Nazmi M.

As another person wrote on this site, Trade Assurance offers absolutely no assurance what-so-ever. You only have 15 days to report an issue from when the item arrives at your port! In our case it was ordered from China and was held in Customs for 10 days. Then we had to arrange collection and as it is a treadmill that needed to be assembled (it weighs over 250kg), we didn't even get to test it until after the 15 day time scale.
Don't go near Shandong Jiahe Sports Equipment co., Ltd - practically won't leave you alone until you order then goes silent when you advise there are (many) issues. Monitor faulty, fits together poorly with ugly gaps, fittings fall off when in use and agreed logos / branding to be included (proof in emails) but was completely unbranded. $2k down the drain but glad we tested the one machine before placing the full order of $80k for full set of Gym equipment!