First, the courier didn't pick it up on the agreed date. Noone has even apologised. Then we arranged a new collection date. This time they collected it. But the parcel sat lying around London depot and noone has returned the item. When I contacted them, they said the parcel was oversized despite the fact that it was the exact same measurements I entered. No one had even bothered fo get in touch with me untile I contacted them to as what was going on. Bow, I am extremely distressed as I fear they either lost or damaged the item. Horrible nightmare!