Im living in Tampa, FL and I purchased 1.3% discounted walmart electronic gift card ($98.42) on 9/7/2016 from CardCash. I used $22.98 for me on 1/7/2017, but someone else used up $75.44 on 5/23/2017. I realized it on 5/28/2017 and called walmart customer center, she told me items sent out CA, TN etc.
Its eGift card and I have all transactions with me. The card purchased from TN and it's easy to investigate where items sent and who ordered them on that day after tracking IP address. The gift card purchased from Rockwood, TN.
I'd been to police department and policeman told me they need Forgery Affidavit from CardCash to investigate this on 6/7/2017. I emailed CardCash more than 7 times and called more than 4 times.
However, they kept ignoring and denying to provide original cardholder information and Forgery Affidavit without any reason.
Original cardholder and CardCash staffs only knew this information.
They kept saying they have only 45 day money back quarantee.
However, I'm not asking REFUND but asking FORGERY AFFIDAVIT to report policeman.
I'd been to police department again on 6/23/2017 and one kind policeman called CardCash for me at 9am using my cellphone. I have a voice file for that.
After that, finally they emailed me "At this time we will not be providing that information." That's all. No sorry for innocent customer and no reasons why they WILL not provide it. That's how they responded to me and policeman.
Am I not a customer? What kind of protection they provides to buyers, even if policeman decides to look into?
No one goes to police department just for FUN. If policeman investigates, it reveals everything who is guilty.
I guarantee it will happen again and again if no one controls like CardCash.
Ordinary people dont go to the court because its small gift card compared to lawyer fee. Thats why those similar companies take advantages of customers for years and years. This kind of business is now growing very rapidly and many customers losing their hard money because of FORGERY.
They should make an emphasis on original cardholder and their staffs on their website that "Forgery is illegal and felony. You have lifelong legal responsibility, if you attempt FORGERY after selling your gift card. We are willingly providing FORGERY AFFIDAVIT if customers want to report policeman" I think it protects both sides.
If anyone knows how to get subpoena from a law enforcement agency, please let me know. I want to warn others to avoid any risk.
Please, be aware and spread this to your friends, if you can.