Navjyot S.

Hi, i booked a 2N/3D to Mussorie package with Travel triangle (TT) recently and it was not a nice experience.
Firstly, the TT team took payment from me by commiting great service and then handed me over to a local agent, and i had to call the local agent to close on the final requirements. I had a Booking for a Taxi From Delhi to Mussorie and back, along with Hotel.
Issues that i faced -
1. The driver provided was working to delay our trip, he drove very slow and via a route that was the longest. A 7 hour trip was covered in 12 hrs and we were not able to cover all the Itinerary points that were promised for on the first day.We asked him to take a specific route as per Google maps, to which he mentioned that the suggested route was not good/safe and to my surprise on our way back he took the same route to save time.He also drove very slow as if being over cautious while we were driving to Mussorie, honking and going slow over "every" small or big crossing even though there were no traffic lights or even when there were empty roads.
2. The Local agent did not convey to us the traffic situation in Mussorie, knowing that we were coming from outstation and he had the information that the traffic was bad there and there were regular Jams round the clock on daily basis and we will lose time, he should have informed us of the same for us to plan our trip better.
3. When we landed, we found that in the hotel room, there was only 500Ml of water provided for each person, which ideally always is a 1000ml at a minimum.
4. I was surprised to know that my Dinner that was part of the package, was a pre-defined menu, with no option to select any other dish and also i was not allowed to order any Non-veg dishes. No such details were shared by the TT agents over call or mentioned in the Itinerary or invoice.
During this entire experience there was no support or calls that we received from TT team, they were not even bothered why we had not reached the hotel on the expected time, i had to call them and co-ordinate to get to the hotel myself.
5. While i managed all this and talked very curtiously with the TT team they were not helpful in resolving my situation and i ended up wasting Day 2 as well, where i was only able to visit only 1 of the planned 3 places. To add my inconvenience we had to walk with most of our belongings and a 4yr old kid down hill for 3 Kms just to reach back to our hotel to grab some food at 4 pm, all due to the lack of adequate planning of the TT agent to counter the traffic jams, as no information was shared. The driver wasnt helpful as he always mentioned that we wasnt aware of the situation or the route, even though the TT agent mentioned that the driver was a regular person they have used to travel here.
6. On the day of the check out another surprise that came across was that i was asked to play in cash the remaining 50% of the amount else i will not be able to check out. At this point i had to put my foot down and decline to pay in cash as i was not carrying much cash as most of it was spent traveling or also as i was expecting the payment options in cities now is all done over credit card or online means. I had to make a number of calls between the TT agent and the hotel managed to resolve the issue, rather than the TT agent making it easy for me to manage. The bad thing was that none of this was mentioned before i left of even the day before where i could have withdrawn cash.

Please do not plan your trips with Travel triangle as it is not worth making your vacation into a nightmare, especially if you are traveling with your family and kids. They honestly forget you once you make the payment.