Do not use this website! I ordered tickets to a show in London 4 months in advance. The company took the money from my credit card and emailed to say the tickets would be posted closer to the date of the show.
As the show got closer I did not receive the tickets. The customer support is appalling, they only replied to my emails twice, both times to say the tickets would be posted soon. Then they stopped replying to the emails. The phone number is for Helsinki and does not connect. My order tracking number said that the tickets had been posted (they had not). There is a phone number for a courier company that works for them who could not help me.
I asked for a refund on the day of the show (obviously the tickets were not going to arrive) and did not have a reply.
I tried to get a refund from paypal but had paid for the tickets too long ago to be covered under paypal's refund policy.
Thank goodness for my bank (ANZ), they refunded my credit card as I had a LONG email history of trying to get my tickets or a refund.
I will never use this site again and have become wary of buying theatre tickets over the internet.