Nathan W.

Easy perfect experience. Good deals, sometimes there's even some decent free games and they make purchases painless

I bought a Nintendo £25 Eshop card which cost me £24.37. The Code I was given did not work on Nintendo's website. I emailed customer services expecting that they would send me another code directly to my email address but unfortunately this did not happen. Instead the refunded the money to my Eneba wallet.

Normally on any legit website, this would be fine. However, the price of the Nintendo £25 Eshop code went from £24.37 to £25.11 on the website. I was obviously not happy to pay extra for something I can buy cheaper from Nintendo themselves plus it is my rights as a customer to receive the working product at the same price.

I explained the problem to customer services hoping they would send me another code directly but they did not offer this and refused to top-up my wallet with extra funds to pay for the card now that the price has risen (the price is now at £25.30).

I have since asked for a refund to the card I used to purchase the product but they refused to do so. Now that I have told them I will be disputing the payment through my bank and told them I'd be writing bad reviews if they do not put the problem right, they have stopped responding to my emails.

The strange thing is that now, every time I load their website and look at the £25 gift card, the price creeps up higher and higher (which I assume is done via them teaching you with cookies and your IP address). This must be done to make you eventually give in to the fact that they do not give you a new working code and eventually buy the more expensive product, making them more money.