Nathan P.

I had a round trip flight booked from Kelowna to Toronto. Due to a rock slide I was not able to make the departure flight. After a long and annoying conversation with the cancelation dept. they wouldn't not allow me to cancel the departure flight and keep my return flight.
Even though I am already booked with a seat on my return I am forced to cancel the entire trip and risk losing my return seat. Rather than allowing me to keep my return and cancel the departure they repeadly said there is nothing they could do. BS.

Now I have to book on the same flight I was already booked on. Needless to say. Very dissapointed and this is the last time I use this service. Suggest everyone else use a proper airline with a proper problem solving guest service. Best of luck in the future for you. You're going to need it.