I had bought 3 months and on my first month they didn't ship it when they should have also when I sent an email asking for them to look into it they said I didn't have a account we're not helpful at all didn't even seem like he was interested in helping just doing the bear minimum His job requires it's very frustrating I prob won't be getting any more crates after this and I've gotten a lot the past few years but to be treated that way unacceptable