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The site seems to charge way more at the start and then discount a bunch which makes it difficult to compare deals. It also seems arbitrary when the deals happen. I would much rather know up-front what the price of the blinds is. There's no way the price is actually $400 if you're willing to sell for $200. I've decided I'm willing to pay this amount, but I'm not pleased with the price manipulation.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Since I did eventually get this order, I would like to add an update with the rest of the story:
A few days after leaving the first review, I received a call and subsequent email from Overstock Representative Mary M (Escalations Specialist). She was very polite and explained that I shouldn't have received the email about paying for the return. She had already sent the delivery person an email to request status, and would call them if they didn't respond in 1 day. She did call them, and the next day, I was issued a delivery date.
A couple days later, the delivery arrived. I went out to meet the driver, but when the truck was opened, the package was extremely damaged, and through a gap in the packaging, I could see large cracks in the table inside. The driver also noticed this, and recommended that I reject the item, send it back, and get a refund. From his lack of surprise, I assume he knew it was damaged, but needed my personal rejection signature for some company policy reason.
I contacted Mary about this the same day, and she said that they would normally be able to refund or replace, but since that was the last item in stock, they could only refund. When I agreed to the refund, it was done very quickly. However, when she called the next day to tell me the refund had been completed, she mentioned a new shipment had come in, and I could choose to order the item again, if I wanted. She would give me a 15% off certificate for this order. I agreed to this.
A month later, a few days after the initial delivery estimate, I did receive my order successfully, and in good conditrion. I am very happy with it.
Summary:
- I'm increasing from 1 to 2 stars due to Mary's stellar customer service and resolution.
- Even though the customer service reps say they "escalate" your claim, it's very difficult to actually speak to the people they're supposedly "escalating" your claim to
- Overstock does a very bad job communicating with their delivery service
- The delivery service has an awful "auto-call" delivery scheduling system, which caused me to miss at least two delivery attempts
Order never arrived. Over the course of a month and a half, I periodically contacted customer support who would tell me that someone would contact me in the next 24 to 48 hours. Nobody ever contacted by phone or email. At least, they never left a message.
As it was an oversized item, they said they were unable to get the tracking information, as that is done by an external company. This is ridiculous. They should be able to get the tracking information from a company partnering with them.
I mentioned to one representative that if I didn't hear back soon, I would like to return the item. A couple days later, I received an email stating that my order was being returned and since it was an oversized item, I was responsible for the shipping costs.
Just tonight I talked to another representative who again informed me that I would be contacted in 24 to 48 hours.
Nathan K.'s review of Blinds.com earned a Very Helpful vote
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Hi Nathan. I am so sorry to hear the shopping experience did not go as you expected. We are always looking for ways to improve and greatly appreciate your feedback. If there is anything we can do to turn your 3-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! --Jessica N