Nathalie P.’s Reviews of SmartBuyGlasses & more

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Eyeglasses

8/19/18

I have ordered lens since August 2ND, and still not have been delivered, I have sent emails to get updates, no answer, the only people I can talk with this company is by the chat, but each time they say I have to wait 24 hours, that they do their best, But finally nothing changes, I have paid 196 euros, and nothing,,,,, nobody cares in this company, they only get your money. Yesterday I told them I want to cancel my order and get my money back, I was supposed to receive a message to confirm, nothing! They take your money and then don't care; I really don"t know what to do; it is a huge amount of money; and I need spend more to buy lens in the next day.

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SmartBuyGlasses S. – SmartBuyGlasses Rep Over a year old

Dear Nathalie,

We are glad to hear from you.

Firstly, we are sorry for the ongoing delay in the fulfillment of your order. This delay is not usual and not the standard of our company.

I can see that the service manager is now in touch with you about this issue. Be assured that we will get to the bottom of this holdup and get your order delivered the soonest possible time.

Best regards,
Ben