Natella D.

I ordered shoes online for my son for Christmas from flashshoes.com on December, 6. Shoes arrived in one week by DHL International from Hong Kong. When I opened the box I found out that shoes are too small. Shoes size did not match to size chart. Also, shoes did not have size labels on them anywhere. I ordered shoes size youth 6.5 and they were 2 inches shorter then our current shoes size youth 5.5. I contacted them via live chat on their website flashshoes.com. I attached a picture where their shoes size Y6.5 are about 2 inches shorter then my son's shoes size Y5.5. They kept saying that they sent me right size, they do not have any idea why their shoes are so short, it is factory mistake, and they sent hundreds orders every day. I told them to return my money and I am not going to pay for return shipping their shoes to China. They refused to refund my money, told me that I will get only $20 ( I paid $57) an I have to ship those shoes back to China for my expense. They wanted to sent me bigger pair of shoes but I refused. At the end they threatened to kill me. I took pictures of our chat with my cell phone. I reported them to FBI with the pictures of our chat. I posted my reviews on several websites. On December, 18 they e-mailed me asking to remove my negative reviews and offered me bigger pair of shoes. I e-mailed them back saying that I want my money back and do not want their shoes. They told me that they will not refund me and they will fight me. I also reported them to Federal Trade Commission for Bureau of Consumer Protection.