I put through a smaller order to begin with, and it was already dispatched the next day. By this time I had gone back and filled my cart with even more things for a second order. I realised I never used my first order coupon on the first order. I emailed customer service and was waiting for their reply in case they let me use it towards my next order. I was getting impatient so went on here to see how quick their customer service was. I grew a little concerned reading the reviews here! I got a call from Namshi customer service about two hours later and they kindly credited my account with the discount I missed out on my first order. A couple hours after that my order was delivered! So I went ahead and processed the second order. Still feeling cautious, I chose their pay on delivery option just in case (after reading the reviews can't be too careful). Again, no problems, I just got my second order!
I was ordering here in Dubai so maybe I didn't have shipping problems others had? Either way I had a good experience with their service, for anyone who wants to be cautious I would just say do what I did on my second order and pay on arrival.
The prices were really good, and nice selection. Almost everything I bought was on the sale, near the lower end of the price scale so the only star I removed was because the quality of some of the items was so-so but then again you get what you pay for and they were cheaper items. The shoes were all amazing quality though I have to say! And the accessories and makeup perfect.