Their technician showed up at approx. 7:45. Without starting doing any repairs, he disappeared to "get supplies" and was gone from exactly 8:30 until 10:30 am. Supplies turned out to be a can of plaster and a metal net, and not any kind of hard to find supplies that justify being gone for 2 hours. The technician showed up at 10:30 and finally started patching the hole. Then he was gone for some time again, came back and resumed working. He was gone before 1pm. Therefore, real work time will barely account for 3 hours. A family member was on the premises at all times and observed the "work" schedule.
If we switch to the work product instead, then it is obvious that a specialist should be able to patch more than just ONE (1) hole in the wall. While trying to talk to the manager to resolve this issue, I was yelled at and directed to wait for the technician's call. Instead of calling me, he called my husband (who was unaware of the dispute at the time of the call) and insisted he worked for 7 full hours. This call was followed up by my letter with an invitation to resolve the dispute, which still remains unanswered. Instead of resolving the issue, I was charged $435.48, including the supplies. NO RECEIPT was provided for the supplies shopping. I would not have disputed the supplies charge if the technician showed up with them. Since he was gone for 2 hours one time and for approx. One hour later (maybe an extended lunch break?) and was looking for the supplies, I requested that I was provided with a receipt. This request was ignored as well. The oral agreement that my husband had with them was for a full day of work at the rate of $50.00/hour. During that time, like I already said, only 1 hole was patched. My other question is: why am I supposed to pay for a non-accounted for, extended absence and undocumented purchases? And yet another question: why does management ignores client's complaints in its entirety?